![]() Take care now and have a splendid week ahead. If this helps, please mark this as “Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks , please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. įixing Print Quality Problems for the HP Photosmart Premium All-in-One Printer Series (C309). This is for an hp photosmart premium c309g-m printer. HP Photosmart Premium C309G Printer - Color or Black Ink Not Printing. HP wireless printer, Photosmart Premium, C309g, full ink cartridges, used with iMac System Preferences indicate that Im 'offline' printer will go through the motions, but blank pages. If it copies fine, then please perform all the steps from these links If the unit is under warranty, the manufacturer’s warranty will take care of replacements or repairs. They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect To do this, please contact HP phone support by following these steps: If it still fails then the printer has a hardware issue and needs to be serviced. If it fails to copy, then try with different cartridges. If it copies fine, then the issue could be software related. Please place the required document face down on the flatbed scanner and touch the copy button. ![]() Please try to make a few copies directly from the printer without any intervention from the computer.Have you bypassed power strips and checked?įor starters, please try to make a few color copies directly from the printer without any intervention from the computer.Did you try to make a few copies in color directly from the printer without any communication from the computer?.I take it as a privilege to share this platform with you.įor better clarity and to assist you better, I would require more information regarding this: You are a valued HP customer and we appreciate you greatly for doing business with HP. We greatly value your relationship with HP. It is always a privilege to work with technical specialists like you. Stupendous diagnosis and spectacular analysis of the issue before posting. I read your post about printing issues with the printer not printing in black. Hi for stopping by the HP Support Forums! Good day. ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.I let it dry overnight, am in the process of a hard reset, and will be plugging it in again and inserting the cartridges during that process. From underneath the print head, that nozzle seems to still have some dried ink there. I cleaned so much ink from the print heat and it seems that the colors side it pretty much clean. I also had to carefully clean it from the white rollers. Even with the print head out, I had to continue to move the carriage and clean "leaked" drops of mainly black ink from the path on the metal part. There was a WHOLE LOT OF INK (mainly black) in several places inside the printer that I did not like. I took the cartridges out last night and also the print head as described. I am trying to get the printer to not give me problems due to the chips being read by the system and knowing that they are previously used. I am using refilled cartridges for the Photo-smart 6520 all in one wireless (mainly). WARNING: IF YOU TAKE AN INTEGRATED HEAD PRINTER APART, YOU MUST KNOW HOW TO GO INTO THE SERVICE MODE AND BYPASS THE SETUP INK REQUIREMENT (trade ink disable) OR BE PREPARED TO THROW IT OUT! NOT ALL UNITS HAVE THIS!.If I have not tested your printer, I cannot guarantee the calibration preservation procedure will work.These may not survive a lost calibration if SETUP cartridges are required. Non-removable printhead models (Ex: Photosmart 6520) require special attention to preserve the calibration.This guide is primarily made for the HP Photosmart Plus B210a and other REMOVABLE PRINTHEAD "564" printers.If you keep having problems the printhead is likely bad. WARNING: THIS PROCEDURE MAY DAMAGE PRINTHEADS WITH EXISTING DEFECTS! Use caution if you suspect an HW issue that could be made worse and finish off the machine, or write it off before trying! I am noticing more and more attempts fail so it is likely many of these are now having a hardware issue with the printhead.
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